Edited from original post.At first, all seemed well with my experience with Novo Motors - Lovely showroom with some really nice cars inside. Decided on a car there and then that I had seen advertised on Autotrader and struck up a deal with the owner Jamie to to arrange a PX for my old car. A few weeks later, finance all sorted, keys exchanged and I drove away happy in my new car.A few weeks later, I start getting calls and letters from the finance company of my old car saying that they still had not received the settlement payment from Novo - Long story short, This ended up taking several weeks to resolve with numerous calls to Jamie to get this sorted. There were apparently issues with the cheques that had been sent to the finance company, the first one which hadn't been banked and then the second one had gone missing? I mean, who uses cheques nowadays to pay off 10k?? In the end, after much chasing, Jamie settled the finance via bank transfer.All sorted now, right? Seemingly not... it appears the DVLA hadn't been notified that my old car was no longer with me either so I was receiving letters from them chasing the tax for it, and I have also had to apply for a V5 for my new as I never received that either after nearly 2 months! Luckily I had the green slip to save me shelling out the 25 for a new one.All in all a very stressful and unpleasant experience, with lots of unnecessary running about and chasing after something which should have been sorted as soon as they took my old car as PX. Bit of a shame really as Jamie is a nice guy with a good business, but the admin and paperwork side is lacking completely.
Nice choice of cars here and really nice staff. Ive bought a Golf GTI and got a great spec for the price. Really helpful in sorting the finance for me too. Would recommend.
Really impressive service. I got a great deal with finance and Im grateful for Jays expert guidance throughout. A superb experience all round
Excellent customer service from start to finish. A genuine and honest dealer. Which is rare to find nowadays. The showroom is well presented and professional. A no pressure environment with a wealth of knowledge from Jay. It was refreshing to buy a car from someone who clearly places being a car enthusiast as top priority when dealing with customers. The car was as described and immaculate. Looking around you could see that there was only quality genuine vehicles in stock, which gives great confidence. A thoroughly enjoyable car buying experience - as it should be!! Highly recommended and wish Jay and the team all the success for the future!Thank you!
I purchased a beautiful BMW M2 from Jay. He offered me a great deal on the trade in on my Audi and the overall experience was great. I would highly recommend buying from Novo Motors. My experience of buying from main dealers has never been positive, so this was a breath of fresh air. Jay also offered to assist with ongoing servicing through his network, which was very much appreciated.
Novo Motors is a UK Car Dealer based in Huntingdon, East of England. Novo Motors is located at 8, Kingfisher Court, Hinchingbrooke Business Park, Huntingdon PE29 6FG, UK.
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